General Motors’ recall website may be providing incorrect information

General Motors recalled a record number of vehicles since the beginning of the year and it seems that the automaker’s website dedicated to the various campaigns is having trouble keeping up. Indeed, some models concerned by a recall are apparently not being displayed on the site when the VIN is entered.

user picture
Journalist
Published on 2014/08/05

In other words, the site has indicated to some users that their vehicle is not being recalled when it fact it is. The problem seems to occur when a replacement part for a recalled vehicle is not yet available.

The NHTSA confirmed last week that some owners who entered the serial number of their vehicle on the website got incorrect information regarding the status of their car. It recommends that owners try again to enter the serial number of their car on site to ensure they received the correct information.

General Motors said it is aware of the situation and assured that it would correct the issues with their site in a timely manner.

In Canada, General Motors provides consumers with a website containing information about product recalls in regards to the ignition switch defect. Owners affected by the various recalls will be notified by mail. In the meantime, owners can contact General Motors’ customer service at 1-800-263-7777.

Similar Articles

The number of airbag-related recalls could intensify

The number of airbag-related recalls could intensify

Oct 27, 2014

No question, 2014 has been the year of the recall. Of course there was General…

Volkswagen announces important recall

Volkswagen announces important recall

Oct 20, 2014

German automaker Volkswagen has announced a major recall involving 1.1 million…

A group of General Motors vehicle owners is suing the automaker for $10 billion

A group of General Motors vehicle owners is suing the automaker for $10 billion

Oct 17, 2014

General Motors will likely be battling class action lawsuits for a while. The …

NHTSA seeks cooperation with manufacturers to prevent hacking

NHTSA seeks cooperation with manufacturers to prevent hacking

Sep 30, 2014

The National Highway Traffic Safety Administration, the agency responsible for…

You might also like